Integration of a direct bank in the Dutch mother entity

Dutch SME direct bank

Lead the integration in the mother entity of a direct bank for the SME market in The Netherlands and manage “IT and Operations” till the end of the winding down.


  • Multiple locations and stakeholders
  • Smooth transition for customers
  • A “noiseless” integration
  • Reduce the size of the bank and the integration project teams in line with the decreasing activities


  • Definition of the roadmap to wind down (personnel, services and products, interfacing and contracts/SLA’s)
  • Proposal for segmentation of customers based on products and payment history and proposal with approach and actions per segment to integrate or to handover to bailiffs
  • Definition and implementation of communication, processes, procedures and system adaptations to support the integration (e.g. Local Banks representatives, Legal, Controlling, Payments and Cards experts, Communication experts)
  • Perform pilot with selected Local Banks
  • Definition, steering and follow-up of the detailed runbook/planning for winding down with all involved internal and external parties
  • Preparation, execution and follow-up of actions with all involved parties while measuring impact and progress on a daily basis
  • Implementation of detailed status reporting to manage and steer client flows and day-to-day work
  • Support the transfer of the remaining credit portfolio


  • The integration was smooth for customers and stakeholders and “noiseless” as requested
  • Full completion of the integration and the winding down

Do you want more information or do you have a similar challenge or issue?


Share on linkedin
Share on facebook
Share on twitter
Share on whatsapp
Share on email

Related projects in terms of expertise

Belgian retail direct bank

Thank you!

Your application has been received successfully.

A confirmation has been sent to the provided email.

Please check your spam or junk folder,
in case you do not find a confirmation in your inbox.