PROJECT SUMMARY

Integration of a direct bank in the Dutch mother entity

Dutch SME direct bank

Lead the integration in the mother entity of a direct bank for the SME market in The Netherlands and manage “IT and Operations” till the end of the winding down.

Challenge

Multiple locations and stakeholders
Smooth transition for customers
A “noiseless” integration
Reduce the size of the bank and the integration project teams in line with the decreasing activities

Approach

Definition of the roadmap to wind down (personnel, services and products, interfacing and contracts/SLA’s)
Proposal for segmentation of customers based on products and payment history and proposal with approach and actions per segment to integrate or to handover to bailiffs
Definition and implementation of communication, processes, procedures and system adaptations to support the integration (e.g. Local Banks representatives, Legal, Controlling, Payments and Cards experts, Communication experts)
Perform pilot with selected Local Banks
Definition, steering and follow-up of the detailed runbook/planning for winding down with all involved internal and external parties
Preparation, execution and follow-up of actions with all involved parties while measuring impact and progress on a daily basis
Implementation of detailed status reporting to manage and steer client flows and day-to-day work
Support the transfer of the remaining credit portfolio

Impact

The integration was smooth for customers and stakeholders and “noiseless” as requested
Full completion of the integration and the winding down

Retail & Small Business Banking

Management Consulting, Operational Transaction Services, Project Management & Implementation, Strategy Consulting

Business Analyst, Consultant, Process Analyst, Programme Manager, Project Manager, Test Analyst, Test Manager

Bank Deposits, Banking Operations Life Cycle Management, Cards, Credits, Critical Projects and Crisis Situations, Finance - Accounting and Reporting, Finance - Performance Management, Financial Economic Crime, Large Transformation, Legal and Regulatory Compliance, Operational Excellence, Payments, Systems & Data