Phase-Out Business Accounts

Belgian retail direct bank

Carefully manage the phase-out of the Business Accounts (SME Business), as part of a strategic alignment, based on the proposed scenario (1-year period to avoid loss of fidelity premium).


  • “Noiseless” execution
  • Limit cases with bounced payments due to unavailable or invalid linked accounts
  • Limit impact on other customers and deposits


  • Definition and follow-up of detailed execution plan
  • Coordination of internal and external communication (e.g. presentation to Belgian authorities)
  • Facilitation of discussions related to special cases and follow-up for proper execution
  • Proposal and facilitation of discussion on how to cancel term deposits
  • Agreement with Central Treasury on internal arrangement to cancel term deposits
  • Coordination of actions to ensure presence and quality of linked accounts to transfer the final balance and definition of a procedure to treat bounced payments
  • Definition and coordination of changes to the core banking system/secure site
  • Preparation and coordination of the execution of badges at cancellation of term deposits, at account closure and at removal of access to accounts


  • Complete and timely execution according to plan
  • No significant impact on other customers and deposits
  • Limited number of bounced payments

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